Quality Analyst – Voice Advanced
2
- 8 year(s)
India -
Kolkata
50000
- 75000 Thousand p.m
Posted By: Piyush Rathi
Job Description
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Role: Customer Service Analyst
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- CRM (Customer relationship Management)
- Customer Service
- Root cause analysis
- Advance Excel
- BPO Voice Process
- Quality Analyst
- Process Improvement
- International voice Process
- Compliances
- customer experience lead
- Quality Monitoring
- Call Quality Evaluation
- Strong English Communication Skills
- Good exposure in to escalation management
- Deep understanding of service excellence & complaint handling
- Dashboard Reporting
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job
then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Kolkata ,
Followers
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