HR Delivery Lead – Resourcing German Language (B2.2+)

Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA

Role Overview

We are looking for an experienced HR Delivery Lead with strong German language proficiency and expertise in HRO / HR Shared Services. The role will lead global HR delivery operations, stakeholder management, service governance, transformation, and end-to-end Hire-to-Retire processes.

Must Have

• German language proficiency at B2.2/C1 or above

• Experience in BPS Service Operations / Service Management reporting

• Strong experience in contract management and SLA reporting

• 16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services

• Strong leadership experience managing global, multicultural teams

• Excellent client, stakeholder management, communication, and presentation skills

Preferred

• HRO / HR Shared Services background

• Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD

• Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI

• Certifications in HR Analytics, Data Analytics, AI, Automation, or RPA

Key Responsibilities

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

• Manage service levels, KPIs, quality, governance, and customer satisfaction.

• Act as the primary delivery leader for customer engagements and senior stakeholders.

• Drive HR transformation, process standardization, automation, analytics, AI, and Agentic AI initiatives.

• Own workforce planning, staffing, capability development, and talent management.

• Manage account-level financial performance, productivity, margins, and cost optimization.

• Ensure contractual, compliance, audit, data privacy, and governance requirements are met.

• Identify opportunities for continuous improvement, transformation, and account growth.

Domain Expertise

• HR Outsourcing (HRO) & HR Shared Services

• Global Hire-to-Retire Operations

• HR Service Delivery & Transformation

• Global Delivery Management

• Talent Acquisition & Employee Lifecycle Services

• Payroll & Compensation Administration

• HR Governance, Risk & Compliance

• HCM Platforms and Service Management Technologies

• Automation, Analytics, AI, RPA & Cognitive Operations

Important

Ex-TCS employees are not eligible to apply.

PAN and DOB are required for profile creation.

Mandatory Questionnaire

Please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/28d06faee0

Note: Filling out this form is mandatory to proceed with the application and profile creation process.