Position Name: Delivery Excellence Partner

Job Locations:

**Mumbai** 
**Chennai** 
**Pune**
**Delhi**
**Nagpur**
**Hyderabad
**Kolkata
Band: BPO 4/5/6

Salary: up to 20 LPA


Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical graduation and/or masters in finance & accounts stream - MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in Finance and Accounts processes.


Must Have:

• BPO exposure in process improvement and Quality.

• Lean Six Sigma Green Belt Certified and experience in driving LSS/ Process Improvement projects.


Good-to-Have:

• Black Belt /Master Black Belt certified

• Exposure to finance & Accounting domain on process improvements & quality deployment.

• Experience in RPA /Agentic AI deployments.

• Exposure to CMMi/ISO certifications.


The purpose of the job or role:

• To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.

• To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives.

• To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices.

• To drive business process improvements leveraging Lean Six Sigma.


Primary Responsibilities:

• Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.

• Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

• Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.

• Drive innovation and automation projects to deliver award winning case studies in internal and external forums.

• Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.

• Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.


Critical Success Factors:

• Excellent communication and presentation skills.

• An eye for detail, analytical and data oriented with logical problem solving approach.

• Client and Stakeholder management skills.

• Influencing Skills.

• Program management skills – soft skills & networking.

• Assertive & self driven with an attitude of challenging the status quo.

• Ambitious or Goal oriented with a will to make it happen.


Education/Certification/Experience Requirements:

• Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.

• Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc., would be an advantage.

• LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.

• Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must.

• Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO processes.

• Shift: Willing to work in all shifts and willing to travel to any location as per client/organization requirements.




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