Quality Analyst – Digital Web Chat, Email
2
- 8 year(s)
India -
Kolkata
37500
- 75000 Thousand p.m
Posted By: Piyush Rathi
Job Description
7 candidate(s) have already applied for this Job.
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Role: Customer Success Specialist
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Non-Voice
Key Skills:
- CRM (Customer relationship Management)
- Customer Service
- Reporting
- Root cause analysis
- Trend Analysis
- Chat Process
- email support
- Quality Analyst
- customer support
- Data Privacy
- MS Excel Reporting
- Good exposure in to escalation management
- Excellent verbal and written English skills.
- Deep understanding of service excellence & complaint handling
- Prior experience of doing quality assessments for international voice work
- Quality Check/ Quality Analyst
- Web Chat, Email & Digital Customer Support
- International Digital / Web Chat / Email Customer Service
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job
then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Kolkata ,
Followers
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