Roles and Responsibilities

1. Daily Call Monitoring as per the Quality Audit Template

1. Sharing Required Feedback with FTE’s

1. Motivating FTE’s to improve Quality Scores

1. Coaching & Training on CQ Parameters

1. Maintaing CQ Audit Data Base

1. Reports & Process CQ Audits to be shared with Management

1. Identify Root cause & provide solutions

Desired Candidate Profile

1. Graduate + 1-2 years proven experience as QA

1. Proficiency in English

1. Ready to work in Domestic BPO

1. Problem Solving & ready to do attitude

1. Customer Centric Skills