Job title : Purchase Order Processing Lead

Job Description : 

We are looking for an experienced Purchase Order Processing Lead to manage end-to-end Procure-to-Pay (P2P) and Purchase Order (PO) processing operations. The role involves leading the PO processing team, ensuring accurate and timely transactions, maintaining process governance, driving continuous improvement, and managing client and stakeholder escalations. The ideal candidate should have strong procurement knowledge, team leadership capabilities, and experience in SLA management, root cause analysis, and process optimization.

Experience : 5–11 years of overall experience, preferably with 8–10 years of relevant experience in Procurement/P2P operations.

Location : Kolkata, West Bengal

Required Skills : 

1. Purchase Order Processing and Procure-to-Pay (P2P)

2. Team Leadership and Operational Management

3. SAP or JD Edwards (JDE)

4. SLA, KPI, and Quality Management

5. Root Cause Analysis (RCA) and Process Improvement

Key Responsibilities : 

• Lead and manage the Purchase Order Processing team, ensuring accurate and timely PO creation, amendments, and closures within agreed SLAs.

• Oversee P2P process governance, including process controls, SOPs, compliance checks, and procurement policies.

• Drive process optimization, standardization, and automation initiatives to improve efficiency and reduce processing time.

• Independently manage client communications, stakeholder discussions, and escalation calls.

• Conduct Root Cause Analysis (RCA) for recurring issues and exceptions and implement corrective and preventive actions.

• Monitor KPIs, productivity, quality metrics, and SLA performance, implementing improvement plans as needed.

• Collaborate with Procurement, Accounts Payable, Finance, and business stakeholders to ensure seamless P2P operations.

• Support internal and external audits and ensure compliance with applicable policies and controls.

• Promote knowledge sharing, documentation accuracy, team accountability, and continuous improvement.

Qualifications : 

• Strong experience in Procurement, Purchase Order Processing, or P2P operations.

• Experience leading teams and managing operational performance.

• Good working knowledge of SAP or JD Edwards (JDE).

• Proficiency in MS Office applications, including Excel, Word, and PowerPoint.

• Excellent written and verbal English communication skills.

• Strong analytical, problem-solving, and time-management skills.

• Ability to manage difficult conversations, stakeholder escalations, and high-pressure situations professionally.

• Demonstrated ownership, accountability, and a positive, customer-focused approach.

• Flexibility to work in the ANZ shift, starting around 4:00–5:00 AM IST.

• Willingness to work five days a week from the office in Kolkata.​

Important Points :

• Ex TCS Employees can't apply.

• PAN and DOB are required for profile creation.