PTP Helpdesk Specialist - Accounts Payable | Kolkata | 4-6 Yrs | Up to 9 LPA | ANZ Shift

Role: PTP Helpdesk Specialist

Location: Kolkata, India

Experience: 4-6 Years in PTP including 2+ years in taking AP calls

Band: BPO 3

Salary: Up to 9 LPA

Job Code: 429207

Job Type: Full-time | Work From Office - 5 Days

Shift: ANZ Shift (starting 2-3 AM IST)

POSITION OVERVIEW

The Helpdesk Executive - Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function.

This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels.

KEY RESPONSIBILITIES

Helpdesk and Query Management:

- Act as the first point of contact for vendor and internal stakeholder AP queries

- Log, track, and resolve queries using a helpdesk / ticketing system

- Ensure queries are resolved within defined SLA timelines

Accounts Payable Support:

- Support invoice processing, validation, and posting activities

- Handle invoice status, payment queries, vendor reconciliations, and escalations

- Coordinate with AP teams to resolve discrepancies and blocked invoices

Vendor and Stakeholder Communication:

- Communicate with vendors via email and phone regarding payment and invoice issues

- Work closely with internal teams such as Procurement, Finance, and Treasury

- Provide accurate and timely updates to stakeholders

Process and Compliance:

- Ensure compliance with company policies, controls, and audit requirements

- Support month-end close activities related to AP helpdesk items

- Identify process gaps and suggest improvements

SKILLS AND EXPERIENCE

Systems:

- Expert knowledge of SAP or JD Edwards

- Good level of proficiency in MS Office Word, Excel, and PowerPoint

- Expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

Communication:

- Excellent fluency in reading, writing, and speaking English

- Can interact with customers in a professional, courteous manner

Soft Skills:

- Shows genuine empathy to customers experiencing connection difficulties

- Able to communicate effectively across a group with diverse backgrounds

- High energy, self-motivation with a high degree of accountability

Analytical Skills:

- High analytical skills

Organisational Skills:

- Time management

- Documentation and knowledge sharing

- High level written communication skills to interact with key stakeholders

Business Acumen:

- Should have a total 4-6 yrs experience in P2P and at least 2+ years of relevant work experience as Subject Matter Expert in similar processes with good communication, organizational, interpersonal skills along with proficiency in MS Excel

- Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting and compliance, capable of handling stringent timelines and interacting with the stakeholders

OTHER REQUIREMENTS

- Candidate should be ready to work in ANZ shift (starting 2-3 AM IST)

- Should possess positive attitude to support the business

- 5 days work from office is mandatory

- Should be medically fit to operate during ANZ shift

WHAT WE OFFER

- Competitive salary up to 9 LPA (Band BPO 3)

- Opportunity to work on PTP / Accounts Payable Helpdesk for global stakeholders

- Exposure to SAP / JD Edwards and advanced Excel

- Career growth and learning opportunities in Finance and P2P domain

- Dynamic, collaborative, and performance-driven work environment

- Comprehensive benefits as per company policy

HOW TO APPLY

Apply with Job Code: 429207 and your updated resume.

We are an equal opportunity employer.