Location: New Delhi
Experience: 2–5 Years
Band: BPO 2/3
Salary: Up to ₹9 LPA
Shift: Night Shift (Rotational)
Shift Timings: 5:00 PM – 2:30 AM and 10:00 PM – 7:00 AM
Work Mode: Not Specified

Role Overview

We are looking for a Portuguese Language Specialist to support Procurement Operations. The candidate will be responsible for providing Portuguese language support, processing procurement requests, validating purchase-related information, and coordinating with internal and external stakeholders.

The ideal candidate should have strong Portuguese language proficiency, basic knowledge of procurement and supply chain operations, and the ability to ensure accuracy, quality, and SLA compliance.

Key Responsibilities

Procurement Operations

• Handle procurement requests (PR/SC) and perform standard validation and due diligence checks.

• Support Purchase Order (PO) creation and procurement-related activities.

• Interpret Portuguese-language business documents and process-related information.

• Ensure timely and accurate processing of procurement requests.

• Follow up on pending requests and ensure timely closure.

• Handle customer and third-party stakeholder queries.

• Follow standard operating procedures (SOPs) and process guidelines.

Portuguese Language Support

• Read, understand, and interpret Portuguese-language business communications.

• Provide Portuguese language support to internal and external stakeholders.

• Coordinate with client teams to clarify and resolve operational queries.

• Support effective communication between Portuguese-speaking stakeholders and operations teams.

Quality & Process Management

• Ensure compliance with agreed SLAs, quality standards, and productivity targets.

• Monitor daily, weekly, and monthly performance.

• Conduct peer-to-peer quality checks to minimise processing errors.

• Identify and support process improvement initiatives.

• Follow escalation procedures for unresolved issues.

• Maintain accuracy and complete assigned activities within deadlines.

Required Skills

• Portuguese Language Proficiency.

• Portuguese Reading, Writing, and Communication.

• Procurement Operations.

• Supply Chain Operations.

• Purchase Requisition (PR) Processing.

• Purchase Order (PO) Creation Support.

• Procurement Request Validation.

• Microsoft Office.

• SLA Management.

• Quality Assurance and Process Compliance.

• Stakeholder Management.

• Query Management and Resolution.

• SOP Adherence.

• Attention to Detail and Multitasking.

Experience & Qualifications

• 2–5 years of relevant experience in Procurement Operations or Supply Chain Operations.

• Strong Portuguese language proficiency is mandatory.

• Basic understanding of procurement processes and supply chain operations.

• Experience or knowledge of PR/SC processing and PO creation support.

• Good understanding of quality, productivity, and SLA requirements.

• Proficiency in Microsoft Office.

• Good communication and stakeholder coordination skills.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.