Operations Manager – Google Products

Location: Chennai / Indore
Experience: 5–10 Years
Band: BPO 5
Salary: ₹16–17 LPA
Job Code: 419355
Shift: 24/7 Rotational Shifts
Service Line: Contractual Services – Operations Management Services

Job Overview

We are looking for an experienced Operations Manager with relevant Google product experience to lead day-to-day operations, drive team performance, ensure compliance, and deliver operational excellence. The role requires strong people leadership, KPI management, resource planning, stakeholder communication, and continuous improvement capabilities.

Key Responsibilities

• Monitor KPIs, productivity, quality, and compliance to ensure operational targets are achieved.

• Lead, coach, and motivate team members to improve performance and engagement.

• Analyze performance data, identify trends, and implement improvement plans.

• Conduct daily team meetings to communicate updates, priorities, and operational requirements.

• Monitor individual and team performance, provide constructive feedback, and create development plans.

• Identify training needs and support employee growth through coaching and mentoring.

• Plan staffing requirements, allocate resources, and optimize schedules to maintain operational coverage.

• Oversee daily workflows and resolve operational issues to ensure smooth service delivery.

• Maintain effective communication with stakeholders and follow established communication protocols.

• Escalate significant operational risks and issues to the Account Manager.

• Drive process improvements while ensuring adherence to contractual and compliance requirements.

Required Skills & Experience

• 5–10 years of relevant operations experience.

• Relevant Google product experience is mandatory.

• Proven team leadership, coaching, and performance management skills.

• Strong knowledge of KPI monitoring, data analysis, and operational reporting.

• Experience in workforce planning, resource allocation, and daily operations management.

• Strong understanding of compliance standards and operational controls.

• Excellent communication, problem-solving, and stakeholder-management skills.

• Ability to work in a 24/7 rotational-shift environment.

Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.