GERMAN LANGUAGE (P4) – CUSTOMER SERVICE ANALYST

Client: Accenture

JR: AIOC-S01670444 | Career Level: 11 (CL11)

Location: Gurgaon (Gurugram)

CTC: INR 15 LPA (INR 125,000 per month equivalent)

Qualification: Any Graduation | Experience: 3 to 5 years

Skill: Language Translation – Customer Service

ROLE OVERVIEW

Enter day-to-day sales orders in the system, coordinate with commercial and residential customers over calls in German, and resolve order-related claims. Address inquiries, resolve issues and maintain customer satisfaction before, during and after the purchase or use of a product or service.

MANDATORY SKILL

German Language – P4.

RESPONSIBILITIES

• Analyse and solve lower-complexity problems.

• Interact with Accenture peers before updating supervisors; client and management exposure may be limited.

• Follow moderate instructions on daily tasks and detailed instructions on new assignments.

• Decisions affect your work and may affect others.

• Work as an individual contributor within a team, with a focused scope of work.

• Rotational shifts may be required.

ABOUT ACCENTURE

Accenture is a global professional services company with capabilities in digital, cloud and security, offering Strategy and Consulting, Technology and Operations services, and Accenture Song across more than 40 industries. Its 784,000 people serve clients in more than 120 countries. www.accenture.com