Transformation Lead – Media & Trust & Safety

Location: Kolkata / Mumbai
Experience: 8–15+ Years

Role Summary

Lead AI-driven transformation and automation initiatives across Media and Trust & Safety domains. Drive scalable, AI-led solutions across OTT, Ad Operations, content platforms, data annotation, localization, AI training data, and content moderation. Own transformation strategy, execution, governance, and continuous improvement with a focus on quality, productivity, compliance, faster releases, and operational excellence.

Key Responsibilities

• Define and drive AI-first transformation and automation roadmaps aligned with business and delivery goals.

• Lead AI-driven solutions across OTT streaming, AdTech/Ad Operations, content systems, Trust & Safety, data annotation, localization, and content moderation.

• Identify and implement automation opportunities across manual and reactive workflows.

• Enable human-in-the-loop models for accuracy, contextual judgment, and quality assurance.

• Validate data pipelines, analytics, reporting systems, and AI training data.

• Establish automation, quality, governance, and audit-ready standards.

• Leverage GenAI and intelligent automation for test generation, self-healing, predictive quality, and operational efficiency.

• Drive improvements in accuracy, consistency, SLA adherence, productivity, and quality metrics.

• Ensure compliance with platform policies, legal regulations, content standards, and operational guidelines.

• Collaborate with Technology, Operations, QA, and Business stakeholders on tools, platforms, and AI/ML solutions.

• Identify abuse patterns, harmful content trends, risk areas, and opportunities for proactive intervention.

• Own automation execution, transformation initiatives, and defect/issue lifecycle management.

• Develop dashboards, KPIs, and analytics to provide actionable business insights.

• Support solutioning for new deals, RFPs/RFIs, and transformation opportunities.

• Manage distributed teams and collaborate effectively with internal and external stakeholders.

• Present transformation strategies, insights, and recommendations to senior stakeholders.

Technical & Domain Skills

• Python, Java, JavaScript

• Selenium, Playwright, Cypress

• AWS / Azure / GCP

• GenAI / Intelligent Automation

• AI/ML Ecosystems

• Trust & Safety / Content Moderation

• Data Annotation / AI Training Data

• Localization Operations

• Data Validation & Analytics

• Excel / BI Dashboards

• Lean / Six Sigma / Process Improvement

Leadership Competencies

• AI-led transformation experience.

• Experience leading automation, QA, or operational transformation programs.

• Strong strategic thinking and problem-solving skills.

• Excellent stakeholder communication and management.

• Experience managing distributed and cross-functional teams.

• Ability to work responsibly in sensitive-content environments.

Education

• Bachelor’s degree in Computer Science, IT, AI, Analytics, or any related discipline is mandatory.

• Master’s degree is preferred.

Eligibility

• Ex-TCS employees are not eligible to apply.
• PAN and DOB are required for profile creation.