Job Description: O2C Analyst – End-to-End Operations & GST/TDS

Job Overview

We are looking for skilled Order to Cash (O2C) professionals to manage end-to-end accounts receivable operations, including order validation, billing, collections, cash applications, debit and credit note processing, refunds, month-end closing, and MIS reporting.

Candidates should have working knowledge of SAP, Microsoft Excel, Indian accounting standards, GST, and TDS. The ideal candidate should be detail-oriented, analytical, and capable of ensuring accurate financial processing, timely discrepancy resolution, and compliance with internal policies and regulatory requirements.

Key Responsibilities

1. Order Management and Billing

• Validate and process customer orders in ERP systems in accordance with agreed terms and business requirements.

• Generate accurate invoices, apply GST correctly, and ensure timely e-invoicing as per statutory requirements.

• Process debit notes, credit notes, and refunds in accordance with company policies and accounting standards.

• Investigate and resolve discrepancies involving invoices, payments, credit notes, and customer accounts.

• Respond to customer billing and payment queries and coordinate with stakeholders for resolution.

2. Collections and Accounts Receivable

• Perform collections and cash application activities, ensuring accurate allocation and recording of customer payments.

• Monitor outstanding receivables and prepare Accounts Receivable (AR) ageing reports.

• Follow up on overdue payments and resolve billing disputes and payment delays.

• Support TDS adjustments and GST-related credit note processing, wherever applicable.

3. Reporting and Month-End Closing

• Prepare AR ageing reports, Daily Sales Reports, overdue receivables reports, outstanding reports, and other MIS reports.

• Support month-end closing activities and ensure accurate recording and reconciliation of O2C transactions.

• Maintain accurate financial records and provide timely reports for management review.

4. Compliance and Audit Support

• Ensure compliance with Indian accounting standards, GST regulations, TDS provisions, internal policies, and established financial controls.

• Maintain supporting documentation and reconciliations for financial transactions.

• Assist with internal and external audits by providing relevant records and supporting documents.

5. ERP Systems and Process Improvement

• Use SAP and other relevant ERP systems to process O2C transactions and resolve process-related issues.

• Identify opportunities to improve process efficiency, accuracy, and turnaround time.

• Support automation initiatives, including AI-driven solutions, to optimize O2C operations.

• Prepare and maintain Standard Operating Procedures (SOPs) and process flows.

6. Additional Responsibilities for BPO3

• Handle escalations involving billing disputes, payment delays, and complex receivables issues.

• Manage O2C activities for high-value customers and high-volume transaction environments.

• Lead continuous improvement initiatives and collaborate with cross-functional teams.

• Mentor junior team members and support adherence to Service-Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Required Qualifications and Skills

Education: B.Com (Hons.), M.Com, MBA in Finance, CA Inter, or ICWA Inter.

Relevant Skills:

• Order to Cash (O2C) and Accounts Receivable operations.

• SAP and ERP transaction processing.

• Indian accounting standards.

• GST compliance and taxation.

• TDS adjustments and provisions.

• Microsoft Excel, data analysis, and reporting.

• Reconciliation and discrepancy resolution.

• Customer query management and stakeholder coordination.

• Documentation, SOP preparation, and process improvement.

Experience Requirements by Band

• BPO 1/2/3: Relevant O2C or Accounts Receivable experience appropriate to the assigned band.

• BPO3: Advanced ERP knowledge, complex transaction handling, escalation management, continuous improvement, and mentoring capabilities are expected.

Preferred Qualifications

• Experience in high-volume transaction environments, including manufacturing, retail, or technology.

• Familiarity with O2C automation tools and process optimization.

• Exposure to AI-driven solutions for O2C operations, particularly for BPO3.

• Strong stakeholder management and process improvement capabilities for senior-level roles.

Work Location and Setup

• Location: Kolkata, West Bengal.

• Work Arrangement: 100% Work From Office (WFO).

Important Eligibility Criteria

• Candidates must have relevant experience in O2C or Accounts Receivable operations.

• Knowledge of SAP, GST, TDS, and Indian accounting standards is required.

• Educational qualifications must match the specified requirements.

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for employee profile creation.