Job Summary:
We are seeking a skilled and experienced Language Interpreter fluent in English and Mandarin to join our customer support team. The ideal candidate will have a background in
international call centre environments, specifically serving U.S. customers. You will be

responsible for facilitating verbal communication between English-speaking clients and non-
English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and

professionalism at all times.

Key Responsibilities:
• Provide real-time, consecutive or simultaneous interpretation between English and
Mandarin during customer calls.
• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and
efficient manner.
• Accurately relay information without adding, omitting, or distorting the meaning.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context
are preserved.
• Work closely with team leads and QA to continuously improve communication quality
and customer satisfaction.
• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
• Stay updated with any cultural nuances, terminology, or client-specific information
relevant to interpreting services.

Required Skills & Qualifications:
• Fluency in English and Mandarin – spoken

• Minimum 1-2 years of experience in an international call center, preferably dealing
with U.S. customers.
• Prior experience in language interpretation is highly preferred.
• Excellent listening, retention, and note-taking skills.
• Strong interpersonal and communication skills, with the ability to maintain a
professional tone.
• Ability to work in a fast-paced, high-pressure environment.
• Basic understanding of cultural sensitivities and appropriate communication
etiquette.
• Familiarity with interpreting platforms, CRM tools, and call center software is an added
advantage.

Educational Qualifications:
• Bachelor's degree in any discipline.
Salary upto 11 lacs CTC