Job Description

An established organization is seeking an experienced Operations Manager with relevant Google product experience to oversee service delivery and daily operational performance. The role is responsible for managing team productivity, ensuring compliance with performance standards, optimizing resources, and driving continuous improvement. The ideal candidate will demonstrate strong operational leadership, data-driven decision-making, and the ability to develop teams while consistently meeting business objectives.

Job Details

• Location: Chennai / Indore

• Experience: 5–10 Years

• Band: BPO 5

• Salary: ₹16–17 LPA

• Shift: 24/7 rotational shifts

• Service Area: Operations Management Services

Requirements

• 5–10 years of relevant experience in operations management.

• Relevant experience working with Google products is mandatory.

• Proven ability to lead, motivate, coach, and develop operational teams.

• Strong understanding of KPI management, performance governance, and compliance standards.

• Experience analyzing operational data, identifying performance trends, and implementing improvement plans.

• Ability to manage daily workflows, workforce allocation, resource planning, and operational coverage.

• Strong communication, stakeholder management, and escalation-handling skills.

• Proactive approach to process improvement, operational efficiency, and service delivery.

Key Responsibilities

Operations and Performance Management

• Oversee daily operations and ensure consistent achievement of KPIs, service targets, and compliance requirements.

• Monitor team and individual performance metrics, analyze trends, and address performance gaps.

• Identify operational risks, resolve day-to-day challenges, and escalate significant issues to the Account Manager.

• Establish clear communication protocols and maintain effective coordination with relevant stakeholders.

Team Leadership and Development

• Lead, coach, and motivate team members to achieve operational objectives.

• Conduct regular performance reviews and provide timely, constructive feedback.

• Develop and implement performance improvement and individual development plans.

• Identify training, mentoring, and project opportunities to strengthen team capabilities.

• Foster collaboration, accountability, and continuous professional development.

Daily Operations and Resource Planning

• Lead daily team meetings to communicate updates, align priorities, and address operational concerns.

• Forecast staffing requirements and allocate personnel, tools, and other resources effectively.

• Optimize schedules to maintain adequate operational coverage and balanced workloads.

• Oversee daily workflows to ensure smooth execution and timely resolution of operational roadblocks.

• Identify opportunities to streamline processes and improve overall operational efficiency.