JOB TITLE: DELIVERY OPERATIONS TEAM LEAD

Skill Required: Supply Chain – New Product Introduction (NPI)

Location: Mumbai

Designation: Delivery Operations Team Lead

Qualification: Master of Business Administration (MBA)

Years of Experience: 7–11 Years

Shift: US Shift

Job Overview

The Delivery Operations Team Lead will execute end-to-end Supply Planning and Network Operations for the assigned Area/Category, ensuring consistent service delivery aligned with performance metrics.

The role involves leading a team of planning professionals to drive timely issue resolution, maintain accurate planning data, coordinate with suppliers and cross-functional partners, and support the effective use of digital planning tools.

The position is critical to sustaining operational continuity, strengthening planning execution, and enabling seamless end-to-end supply performance across the network.

Additionally, the role will champion the adoption of digital solutions and contribute to continuous improvement initiatives that enhance efficiency, responsiveness, and overall planning excellence.

Role Description

Supply Chain involves managing the flow of goods and services from suppliers to customers. This role includes planning and coordinating production, transportation, and inventory management while ensuring timely delivery, cost efficiency, and quality control.

The objective is to optimize the entire supply chain process to meet customer demands and improve organizational efficiency.

The role also involves aligning product design and development processes with business objectives and market strategy, managing product launches throughout sales and distribution channels, and preparing internal operations and partner organizations to support new products while reducing time-to-market.

Roles and Responsibilities

- Lead day-to-day activities of Senior Analysts and Analysts, ensuring high standards of supply execution, inventory performance, cross-functional coordination, and planning data accuracy.

- Support capability development by promoting a learning-oriented environment and encouraging knowledge sharing within the team.

- Execute supply planning, inventory management, sourcing coordination, and master data activities in alignment with guidance.

- Ensure smooth operational execution for the assigned Area/Category by adhering to service delivery and performance metrics.

- Proactively identify, evaluate, and resolve supply risks, constraints, and exceptions to maintain uninterrupted product availability and service levels.

- Maintain planning parameters, ensure data accuracy, and uphold system discipline to enable reliable planning outputs.

- Collaborate closely with demand and supply teams to ensure seamless end-to-end supply execution.

- Drive adoption of digital planning tools, analytics dashboards, and automation solutions to enhance team efficiency and operational responsiveness.

- Contribute to continuous improvement initiatives by identifying process gaps, simplifying workflows, and strengthening execution reliability.

- Drive documentation accuracy and version control, adherence to standard operating procedures, and compliance with planning and master data governance requirements.

- Deliver clear, data-based performance insights and updates to team members, leadership, and relevant stakeholders to support informed decision-making.

- Support business continuity through structured backup plans and consistent operational discipline.

- Conduct periodic performance check-ins, provide coaching, and contribute to team development in alignment with leadership direction.