International Voice Process – Multiple Companies | Mumbai

Job Locations: Mumbai, Navi Mumbai & Thane
Job Type: Full-Time
Work Mode: Work From Office (WFO)
Process: International Voice / Customer Service / Customer Support / Technical Support / Banking Operations
Shift: Rotational Shifts, including Night Shifts
Working Days: 5 Days Working | 2 Rotational Weekly Offs

Job Overview

We are hiring candidates for International Voice Process opportunities across multiple reputed multinational organizations in Mumbai, Navi Mumbai and Thane.

Candidates will be evaluated through MyGlit AI-powered profile screening and matched with suitable openings based on their experience, communication skills, qualifications and employer preferences.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.

• Resolve customer queries, complaints and service requests professionally.

• Provide customer support, technical assistance or banking-related support depending on the assigned process.

• Maintain quality, compliance and customer service standards.

• Achieve productivity, customer satisfaction and process performance targets.

• Work effectively in a fast-paced international BPO environment.

Mandatory Eligibility Criteria

• Location: Must currently reside in Mumbai, Navi Mumbai or Thane. Candidates planning to relocate are not eligible.

• Qualification: Graduate or HSC.

• Experience: Minimum 6 months of International Voice Process experience.

• Communication: Good spoken English, listening and comprehension skills.

• Process Knowledge: Prior International Voice customer service experience is mandatory.

• Shift: Must be comfortable with rotational and night shifts.

• Work Mode: Must be comfortable working from the office.

Important: Freshers and candidates without International Voice experience are not eligible and will be rejected during AI screening.

Preferred Experience

• International Customer Service

• International Technical Support

• International Banking Operations

• International Voice Sales

• International Voice Collections

• International BPO Customer Support

Why Apply?

• Opportunities across multiple reputed organizations.

• AI-powered profile evaluation through MyGlit.

• Matching based on experience and preferred employer.

• Possibility of consideration for multiple suitable vacancies.

• Virtual interviews may be available depending on the employer.

Salary, benefits, job location, selection and joining dates will depend on the selected employer and specific vacancy.

Interview Rounds

1. Chat Assessment Test

2. Typing Test – Video Call

3. Operations (Ops) Round

Important Instructions for MyGlit AI Screening

1. Which of the listed companies are you interested in applying to?

2. Are you currently residing in Mumbai, Navi Mumbai or Thane?

3. Are you a Graduate or HSC pass candidate?

4. Do you have at least 6 months of International Voice Process experience?

5. Are you comfortable with rotational shifts, night shifts and 5 days working from office?

Final Eligibility: Only Graduate or HSC candidates with a minimum of 6 months of International Voice experience are eligible. Freshers and candidates without International Voice experience must be rejected.

Note: This is a multi-company recruitment campaign, not a guarantee of an active vacancy with every listed employer. Final selection and employment offers are subject to the respective employer's requirements.