International HR Services Team Lead

Location: Mumbai, India | Work Setup: Onsite | Shift: 24x7 Flexible, Extended hours as required

Job Type: Full-time

| Band: BPO 4 | 

Experience: 7–10 Years [JD: 6+ yrs with 2+ yrs lead]

Job ID: 407005 | Salary: 11–12 LPA

Role Overview

Lead the International HR Services team supporting multiple global regions. Own end-to-end employee lifecycle management, HR operations delivery in Workday + ServiceNow, compliance, and service excellence. Manage people, performance, and stakeholder relationships across geographies.

Key Responsibilities

- People Leadership: Lead, mentor, and develop HR Services Associates + HR Ops/EDG staff. Conduct 1:1s, set goals, coach, and manage performance. Oversee workforce planning, shift scheduling, and 24x7 coverage. Build an inclusive, high-performance culture

- Service Delivery & Operations: Oversee international employee lifecycle management. Ensure timely, accurate HR transactions in Workday and ServiceNow. Review/approve letters, documentation, and compensation changes. Ensure compliance with local/international HR policies, audits, and data privacy

- Stakeholder & Escalation Management: Act as escalation POC for complex HR queries from employees, managers, and HRBPs. Build strong regional stakeholder relationships. Represent the team in cross-functional meetings/projects

- Quality, Compliance & Reporting: Drive HR data/process audits for accuracy and compliance. Monitor KPIs, SLAs, and service quality. Identify gaps and lead continuous improvement initiatives

- Transitions & Collaboration: Support KT, onboarding, and transitions. Collaborate with EDG, HR Ops, and other HR teams as needed

Required Skills & Qualifications

- Experience: 7–10 years in HR Operations/Shared Services supporting international geographies. [Min 6+ yrs with 2+ yrs in team lead/supervisory role]

- Systems: Strong expertise in Workday – Core HR, Reporting, Letter generation, Contracts, Compensation, Absence Mgmt. Hands-on ServiceNow or similar ticketing tools

- Domain: Strong understanding of HR processes, compliance, and documentation standards. Exceptional attention to detail, proofreading, and quality control

- Competencies: High-volume task management with accuracy/timeliness, Critical thinking & problem-solving, Excellent written & spoken English, Diverse stakeholder management

- Education: Bachelor’s degree in any discipline

- Preferred: Python scripting experience for automating filings, audits, and letter generation is an added advantage

Key Competencies

People Leadership & Team Development, Employee Experience Mindset, Critical Thinking & Problem Solving, Client Management & Stakeholder Engagement, Process Excellence & Continuous Improvement

Working Conditions

Flexibility to work 24x7 shifts and extended hours as per business needs.