Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients

Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough

Meet call handling quotas and individual and team sales targets

Gather and analyse client data to identify possible products or services to recommend to management

Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution

Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary

Follow communication protocols, rules, and policies