Location: Gurugram | Experience: 5–10 Years | Band: BPO 3/4 | Job Code: 436911 | Work Setup: 100% Work From Office | Shift: 24x7 including night shifts

JOB DESCRIPTION
We are hiring an International B2B/B2C Collections Team Leader to lead and mentor a team of collections professionals in Gurugram. This role is ideal for an experienced team leader with international voice collections experience who can drive cash flow, reduce DSO, handle escalations, and coach teams to meet KPIs and client targets.


Process: International Voice Collections (B2B/B2C)

Domain: Collections Operations


KEY RESPONSIBILITIES
Lead and mentor a team of collections professionals, setting performance goals and conducting regular performance reviews


Develop and implement strategies to improve team efficiency and effectiveness


Create and execute effective collections strategies to maximize cash flow and reduce Days Sales Outstanding (DSO)


Monitor and analyze collection metrics to identify trends, potential issues, and areas for improvement


Handle escalated client disputes and work towards satisfactory resolutions


Identify opportunities to streamline collections processes and implement best practices


Prepare regular reports on collections performance, aging reports, and other key metrics for senior management


Analyze data to make informed decisions and recommendations for improving collections practices


Communicate with internal and external stakeholders


Meet KPIs and client-defined targets


Provide quality and feedback for team members to drive performance


Conduct training and coaching on the floor

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QUALIFICATIONS

Required:

Excellent verbal and written English skills — required


Prior team leading International Voice experience – B2B/B2C Collections — required


5–10 years of relevant experience — required


Strong leadership and people management skills


Experience with collections metrics, DSO, and aging reports


Ability to handle escalated client disputes


Strong analytical and reporting skills


Experience with training and coaching


WHY JOIN US?
Leadership role in international collections


Prime Gurugram location


100% Work From Office


Career growth in collections management and team leadership


Dynamic and supportive team environment