HR Specialist – Employee Relations & Case Management | US HR | Mumbai

We are hiring an experienced HR Specialist – Employee Relations & Case Management to support HR Operations for a global organization. This role is ideal for HR professionals with strong expertise in Employee Relations, HR Case Management, HR Policy Interpretation, US HR Practices, and HR Operations.

Key Responsibilities

• Manage end-to-end employee relations and disciplinary cases from initiation to closure.

• Handle attendance, misconduct, job abandonment, unauthorized settlements, and other employee cases.

• Provide guidance to managers on HR policies and employee relations matters.

• Ensure compliance with company policies and applicable US employment practices.

• Maintain accurate documentation, reports, and case records.

• Support employees throughout the case management process with professionalism and empathy.

• Conduct investigations, perform root cause analysis, and recommend appropriate resolutions.

• Collaborate with HR, Legal, and business stakeholders to ensure consistent case handling.

• Participate in continuous improvement initiatives to enhance HR processes.

Required Skills

• Employee Relations

• HR Case Management

• HR Operations

• HR Policy Interpretation

• US HR Practices

• HR Compliance

• Disciplinary Case Management

• Employee Counseling

• Stakeholder Management

• Documentation & Reporting

• Communication Skills

• Analytical Thinking

• Problem Solving

• Conflict Resolution

Qualifications

• Bachelor's degree in Human Resources, Psychology, Sociology, or a related field.

• 5–8 years of experience in HR Operations, Employee Relations, or HR Case Management.

• Experience handling complex disciplinary cases within a US HR environment is preferred.

• Strong understanding of HR policies, compliance, and employee relations practices.

• Excellent verbal and written communication skills.

Why Join?

• Work with a global organization.

• Exposure to US HR Operations.

• Career growth in Employee Relations and HR Operations.

• Collaborative and professional work environment.

Important Notes

• Location: Mumbai

• Shift: US Shift

• Experience: 5–8 Years

• Former TCS employees are not eligible to apply.

• PAN Card and Date of Birth (DOB) are mandatory for profile creation.