HR Operations Team Lead

Location: Bangalore
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA

About the Role

We are looking for an experienced HR Operations Team Lead to manage a team of 15+ resources and oversee global HR Operations/Shared Services delivery across international geographies. The role involves team leadership, service delivery, stakeholder management, escalations, process improvement, and HR technology management.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and manage a team of 15+ resources.

• Allocate work, monitor performance, and ensure operational targets are achieved.

• Conduct performance reviews, yearly ratings, and performance evaluations.

• Drive employee engagement, development, collaboration, and continuous improvement.

HR Operations & Service Delivery

• Manage end-to-end HR Operations services across:

  • Global Benefits

  • Total Rewards

  • Invoice Processing

  • Wellbeing Benefits

  • Global Mobility

• Ensure accuracy, quality, compliance, and timely service delivery.

• Identify and implement process improvements.

Client & Stakeholder Management

• Manage relationships with global clients and internal/external stakeholders.

• Act as the point of contact for escalations and service-related discussions.

• Provide regular service performance updates and reports.

Technology & Systems

• Work with Workday, Darwin, and ServiceNow to support HR Operations.

• Leverage HR technology to improve service delivery and operational efficiency.

Strategic Planning

• Partner with leadership on service delivery and team-development initiatives.

• Support expansion of service offerings and alignment with organizational objectives.

Required Skills & Experience

• Bachelor's / Master's degree in any discipline.

• 7–10 years of experience in HR Operations / HR Shared Services supporting international geographies.

• Experience managing teams of 15+ resources.

• Hands-on experience with ServiceNow or similar ticketing tools.

• Knowledge of Workday and Darwin is preferred.

• Strong understanding of HR processes, compliance, and documentation.

• Experience in performance management and employee evaluations.

• Excellent stakeholder and client management skills.

• Strong written and verbal English communication.

• Excellent problem-solving, analytical, and decision-making skills.

• Strong attention to detail and quality-control mindset.

• Ability to manage high-volume operations in a fast-paced environment.

Work Requirements

• Willingness to work 24×7 shifts, including US shifts.

• Flexibility to work extended hours based on business requirements.

Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.

Application Questionnaire

Please complete the questionnaire before proceeding with the application:

Questionnaire Link: https://myglit.com/lateral/cref/bc3bf40476