Job Title: Onboarding Specialist (Pre-Hire Process specialist)
Location- Olympus, Mumbai / Think Campus, Bangalore
Shift – Night (6 pm to 4 am or 7 pm to 5 am IST)
Job ID: 418619 (Mumbai) | 418617 (Bangalore)
Band: BPO 2/3

Job Summary:
The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new
hires. This role coordinates all aspects of the onboarding process, from Welcome email, contingency launch
and monitoring, establishing start date, scheduling Orientation and Day 1 letter. The specialist serves as the
key liaison between hiring managers, recruiter and new employees to ensure a seamless transition into the
organization.

Key Responsibilities:
• Act as the primary point of contact for new hires during the onboarding phase, answering questions
and guiding them through the process
• Point of contact for all candidates in Pre-hire stage - Coordinate end-to-end onboarding processes,
including pre-boarding, first-day logistics and orientation
• Select appropriate background check package based on job code, location, etc.
• Order appropriate drug tests based on job code, location, etc.
• Check BG and DT results, basis provide clearance.
• Schedule start date and select appropriate onboarding event in My Learning
• Update candidate profile in Workday – Ready for Hire
• Send day 1 email to candidate, hiring manager and recruiter with instructions on where to Report,
badging, I-9, Orientation, etc.
• Collaborate with Talent Acquisition Advisor (Recruiter), Hiring Manager, and business units to ensure
smooth onboarding.
• Maintain accurate onboarding records in HR systems and update checklists, trackers, and reports as
needed.
• Support global/regional onboarding programs and initiatives as applicable.

Qualifications:
Education: Bachelor’s degree in human resources, Business Administration, or related field (preferred).

Experience:
• 3-6 years of experience in candidate onboarding (preferably US onboarding but any international
onboarding experience is required)
• Experience with HRIS systems (e.g., Workday, SAP SuccessFactors, BambooHR) is a plus.

Skills:
• Strong interpersonal and communication skills.
• High attention to detail and organizational skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Customer service-oriented with a positive, professional attitude.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:
• Experience in a shared services or global business services (GBS) environment.
• Familiarity with onboarding automation tools or platforms.
• Understanding of US employment laws and compliance