HR Delivery Lead - L&D (German Language)

Location: Bangalore
Experience: 16–18 Years

Role Overview

We are looking for an experienced HR Delivery Lead – L&D to lead global HR Shared Services and Hire-to-Retire operations. The role will be responsible for end-to-end service delivery, client and stakeholder management, operational governance, workforce leadership, transformation, financial performance, and continuous improvement across global HR operations.

Key Responsibilities

Delivery Leadership

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.

• Ensure achievement of agreed service levels, operational targets, quality standards, and customer satisfaction objectives.

• Establish strong governance frameworks to drive accountability, compliance, and consistent service outcomes.

• Manage large-scale, multi-location, and multicultural delivery teams.

Customer & Stakeholder Management

• Act as the primary delivery leader for customer engagements.

• Build strong relationships with client stakeholders and provide executive-level delivery oversight.

• Conduct governance reviews, performance reporting, and service delivery discussions.

• Provide actionable business insights and continuous improvement recommendations.

HR Operations & Domain Expertise

• Manage and provide oversight across global Hire-to-Retire processes including:

  • Talent Acquisition

  • Core HR Administration

  • Talent Management

  • Learning & Development

  • Performance Management

  • Payroll

  • Compensation

  • Employee Lifecycle Services

• Drive process standardization and operational excellence across HR Shared Services.

Transformation & Technology

• Drive HR transformation, service modernization, process simplification, and digitization initiatives.

• Leverage Automation, Analytics, AI, RPA, and Agentic AI to improve service quality, efficiency, and employee experience.

• Work with global HCM and HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow HRSD.

• Identify opportunities for process re-engineering and continuous improvement.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy, capability development, and succession planning.

• Ensure timely onboarding, training, and readiness of delivery teams.

• Drive talent development and performance management across the aligned account.

Financial & Commercial Accountability

• Own account-level financial performance, revenue realization, margin management, productivity, and cost optimization.

• Manage contractual commitments and identify opportunities for account expansion and value creation.

• Drive continuous innovation and operational improvements.

Risk, Compliance & Controls

• Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

• Proactively identify and mitigate operational risks.

• Maintain strong process controls and drive continuous control improvements.

Required Qualifications & Experience

• 16–18 years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services.

• Strong experience in global HR delivery and Hire-to-Retire operations.

• Proven experience leading large-scale global delivery operations.

• Strong experience in BPS Service Operations / Service Management reporting, including contract management and SLA reporting.

• Excellent client management, stakeholder management, leadership, negotiation, and communication skills.

• Strong understanding of HR transformation, process standardization, automation, analytics, and digital HR solutions.

• Experience with global HCM platforms such as Workday, SAP SuccessFactors, or Oracle HCM is preferred.

• Exposure to ERP, workflow, automation, and service management technologies.

• HR Analytics, Data Analytics, AI, Automation, or RPA certifications will be an added advantage.

German Language

• German language proficiency at B2.2/C1 level or above is preferred but not mandatory.

• Candidates with German language capability will have an added advantage when engaging with German-speaking stakeholders.

Key Skills

• HR Outsourcing (HRO)

• HR Shared Services

• Global Hire-to-Retire Operations

• Learning & Development Operations

• HR Service Delivery

• Global Delivery Management

• SLA / KPI Management

• Contract Management

• Client & Stakeholder Management

• Workforce Management

• HR Transformation

• HR Analytics

• Automation / RPA

• AI & Agentic AI

• Workday / SAP SuccessFactors / Oracle HCM

• Process Re-engineering

• Service Delivery Governance

Important Note

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth are required for profile creation.