Gratitude India

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Group Lead – Employee Benefits Operations

10 - 15 year(s)

India - Pune

100000 - 141667 Thousand p.m

Job Description

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Role: Operations Manager

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Non-Voice

Key Skills:

Management information system (MIS)
Process Management
Reporting
SAP
Training
Performance Management
Stakeholder Management
people Management
Team Management
MS Office Advanced Proficiency
Process Improvement
ms excel
client management
Accounts Payable
Accounts Receivable
Account Reconciliation
4–8 years of experience in India / Global HRO benefits and claims processing, with substantial exposure to India-specific claims adjudication.
Good exposure in to escalation management
SLA / KPI Management
Accounts Payable / Finance & Accounting
Team Management, SLA Management
Employee Travel Claims Processing, Reimbursement for India Market

Hiring: Group Lead – Employee Benefits Operations | Pune
Experience: 10–12 Years
Team Handling: 25–40 resources | 3–4+ years as Manager
CTC: Up to ₹17 LPA
Shift: 9 AM–6 PM IST

What You’ll Do:
• Lead Employee Benefits / Travel Claims Operations
• Review claims for accuracy & completeness
• Handle stakeholders, escalations & act as SPOC
• Drive team performance, SLAs & KPIs
• Identify trends, process improvements & potential fraud
• Publish leadership reports & ensure process documentation/cross-skilling
Required:
• FnA/HRO background with AP/AR & employee travel claims experience
• Commerce Graduate; CA Inter passed
• Strong Excel/MS Office & SAP skills
• Excellent communication, analytical & problem-solving skills
• Customer-centric and comfortable working under pressure
Ex-TCS employees are not eligible.
Interested? Apply by completing the questionnaire:
https://myglit.com/lateral/cref/de069c1b44

PAN & DOB required for profile creation.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Piyush Rathi

Recruiter - Gratitude India

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