Role: Global Payroll Delivery Lead – ADP GlobalView

Location: Bangalore
Experience: 14 to 18 years
Band: BPO 6/7
Domain: End to End Core Payroll Process of Multi-countries
Skill: ADP Celegro Tool knowledge is a must

MUST HAVE
• Bachelor’s degree in HR, Business Administration, or related field (or equivalent experience).
• 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)
• Experience with ADP Global View and Celegro
• US / UK / Middle East payroll processing exposure
• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)
• Experience in overseeing a mid-size payroll operations, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.
• Payroll implementation exposure
• Transition exposure
• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations
• Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.
• Strong critical thinking skills

GOOD TO HAVE
•Strong understanding of payroll laws, tax regulations, and compliance requirements

RESPONSIBILITIES
1 Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture
2 Playing end to end QC roles and Training other members on end to end process controls
3 Serves as the primary liaison between the teams and the customers
4 Provides or resolves risks, issues and decisions escalated to their level
5 Preparation of monthly SLA metrics, dashboards and other required reporting