Job Description – German Language Specialist – Cards Operations

Role: German Language Specialist – Cards Operations
Location: Mumbai
Experience: 2–10 Years
Band: BPO 2/3/4
Salary: Up to ₹12 LPA
Job Code: 427068
Job Type: Full-Time
Joining: Immediate Joiners Preferred

Role Overview

We are looking for a German Language Specialist – Cards Operations to support cards-related operations, specifically Disputes & Collections. The role requires strong German written and verbal communication skills, analytical thinking, client communication, MIS reporting, and the ability to meet stringent client deliverables.

Key Responsibilities

• Handle Cards Operations – Disputes & Collections activities.

• Review and analyze card-related disputes, collection cases, and supporting information.

• Communicate effectively with clients and internal stakeholders in German and English as required.

• Analyze operational data and identify discrepancies, trends, and potential issues.

• Prepare and maintain MIS reports and operational performance reports.

• Ensure accuracy, completeness, and timely resolution of assigned cases.

• Meet stringent client deliverables, SLAs, quality standards, and process timelines.

• Prepare and deliver presentations and operational updates to relevant stakeholders.

• Use MS Office tools for reporting, analysis, documentation, and presentations.

• Collaborate with team members and management to resolve operational issues.

• Maintain strong interpersonal relationships with clients and internal teams.

• Follow defined process guidelines, compliance requirements, and quality standards.

• Support process improvements and contribute to overall operational efficiency.

Required Skills

• German Language – Written & Verbal

• Cards Operations

• Disputes & Collections

• Client Communication

• Analytical Thinking

• MIS Reporting

• MS Office

• Data Analysis

• Interpersonal Skills

• Presentation Skills

• Client & Stakeholder Management

• SLA & Deliverable Management

Candidate Requirements

• 2–10 years of relevant professional experience.

• Strong written and verbal German language proficiency.

• Knowledge of Cards Operations, Disputes & Collections.

• Strong analytical and problem-solving abilities.

• Good working knowledge of MS Office tools, particularly Excel and PowerPoint.

• Experience in MIS reporting and operational data analysis.

• Strong client communication and interpersonal skills.

• Ability to meet stringent client deliverables and timelines.

• Strong presentation and stakeholder management skills.

• Immediate joiners are preferred.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.