Job Overview

We are looking for a German Language Specialist – Cards Operations to support cards operations activities with a strong focus on Disputes & Collections. The ideal candidate should have strong German language proficiency, analytical thinking, client communication skills, and the ability to manage stringent client deliverables.

The role requires effective communication with clients and stakeholders, MIS reporting, presentation skills, and strong proficiency in MS Office tools. Candidates with experience in Cards Operations, particularly Disputes & Collections, will be preferred.

Immediate joiners are preferred.

Key Responsibilities

Cards Operations – Disputes & Collections

• Support Cards Operations processes with a focus on Disputes & Collections.

• Handle operational activities related to card disputes and collections accurately and within defined timelines.

• Review and analyze operational information to identify discrepancies and support appropriate resolution.

• Ensure process activities are completed in line with client requirements, quality standards, and agreed deliverables.

• Maintain accurate process documentation and operational records.

Client & Stakeholder Communication

• Communicate effectively with clients and internal stakeholders.

• Handle client-related queries and provide accurate and timely updates.

• Maintain professional relationships with clients and stakeholders.

• Demonstrate strong interpersonal skills while working with diverse teams.

• Ensure client requirements and deliverables are understood and met within stringent timelines.

MIS & Reporting

• Prepare and maintain MIS reports related to operational performance.

• Analyze process data and provide relevant updates to stakeholders.

• Ensure reporting is accurate, timely, and aligned with client requirements.

• Present operational information and performance updates effectively.

Process & Performance Management

• Monitor assigned activities to ensure timely completion.

• Meet stringent client deliverables and operational timelines.

• Apply analytical thinking to identify issues and support effective solutions.

• Contribute to maintaining quality and efficiency across the process.

• Support continuous improvement of operational activities where applicable.

Required Skills & Qualifications

• 2–10 years of relevant work experience.

• Strong knowledge or experience in Cards Operations – Disputes & Collections.

• Strong German language skills – written and verbal.

• Good analytical and problem-solving skills.

• Excellent client communication skills.

• Strong interpersonal and stakeholder management skills.

• Strong knowledge of MS Office tools.

• Experience with MIS reporting.

• Effective presentation skills.

• Ability to meet stringent client deliverables and timelines.

• Strong attention to detail and process orientation.

Preferred Candidate Profile

• Candidates with hands-on experience in Cards Operations.

• Candidates with experience in Disputes & Collections processes.

• Strong German communication skills in both written and spoken formats.

• Candidates who can effectively interact with clients and internal stakeholders.

• Immediate joiners are preferred.

Work Location

• Location: Mumbai, Maharashtra

• Work Mode: As per business requirement

• Candidates should be willing to work from the Mumbai location.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.