Italian Language Specialist – Cards Operations

Location: Mumbai
Experience: 2–10 years
Joining: Immediate joiners preferred

Key Responsibilities & Skills

• Handle Cards Operations – Disputes & Collections processes.

• Manage client communication and ensure effective resolution of operational requirements.

• Prepare and maintain MIS reports and operational reports.

• Ensure timely delivery of stringent client deliverables and process SLAs.

• Use MS Office tools effectively for reporting and day-to-day operations.

• Apply strong analytical and problem-solving skills.

• Demonstrate good interpersonal and communication skills.

• Deliver effective presentations when required.

• Use Italian language skills in both written and verbal communication.

Required Qualifications

• 2–10 years of relevant experience.

• Strong proficiency in Italian – written and verbal.

• Knowledge/experience in Cards Operations, Disputes & Collections.

• Good knowledge of MS Office and MIS reporting.

• Strong analytical, communication and interpersonal skills.

• Immediate joiners preferred.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.