Tata Consultancy Services | Employee Data Governance Specialist – SME

Location: Mumbai, India | Work Setup: Onsite | Shift: 24_7 Flexible, Extended hours as needed

Job Type: Full-time | Band: BPO 3 | 

Experience: 4–8 Years [JD: 4-6 yrs must-have]

Job ID: 415068 | Salary: Up to 9 LPA

Role Summary

Provide high-efficiency HR support for onshore US & Europe employees. Own Employee Data Management [EDM], HR Admin, and Hire-to-Retire lifecycle transactions in Workday + ServiceNow. Act as SME for data hygiene, reporting, and transactional accuracy.

Key Responsibilities

- HR Transactions & Data Management: Process Workflow, ServiceNow Cases, and Workday activities. Handle Promotions, Personal data changes, Separations, Cost center changes, Transfers, and Compensation changes in Workday modules

- Workday SME Activities: Expert in Workday Inbox/filters management. Use Sandbox for Workday testing. Validate employee records for data hygiene and reporting accuracy

- Reporting & Governance: Prepare and publish weekly and monthly reports. Support data/records management to ensure high data quality standards

- Team & Transition Support: Coach team members as needed. Deliver training sessions. Lead by example. Experience in pilot transitions is a value-add

Knowledge & Experience – Must Have

- Experience: 4–6 years in US and Europe HRO verticals. Hire-to-Retire HR transactions: EDM, HR Admin, Employee Lifecycle events

- Systems: Expert-level knowledge of Workday and ServiceNow is mandatory. Workday Reporting experience preferred

- Competencies: Strong communication, problem-solving, and resolution skills. Multi-tasking, confidentiality, independent working, and strong organization. Ability to work on deadlines under pressure

Education & Skills

- Education: Bachelor’s degree in any discipline. Basic MS-Office knowledge required

- Soft Skills: Ability to coach, deliver training, and lead by example

Working Conditions

24_7 shift flexibility required. Work from Office only – No WFH. Must be agile to extend hours to meet deadlines without prompting