Job Description: Employee Benefits Claims Processing Supervisor

Job Code: 433248
Location: Pune, India
Experience: 6–10 Years
Band: BPO 3/4
Salary: Up to ₹12 LPA
Qualification: Commerce Graduate
Job Type: Full-time

Job Summary

We are looking for an experienced Employee Benefits Claims Processing Supervisor to oversee claims and reimbursement operations, including travel claims and employee benefit reimbursements. The ideal candidate will have strong team leadership, analytical, and stakeholder management skills, with a focus on claim accuracy, timely processing, and meeting operational targets.

Key Responsibilities

• Supervise daily claims processing and reimbursement activities to ensure accuracy and completeness.

• Review claims and supporting documents in accordance with established policies and procedures.

• Lead, coach, and monitor team members to achieve productivity, quality, and turnaround time targets.

• Act as the primary point of contact for stakeholder queries, updates, and escalations.

• Investigate claim discrepancies, identify recurring errors, and flag potential fraud indicators.

• Monitor SLAs, KPIs, and team performance metrics to ensure operational efficiency.

• Prepare and share periodic performance reports and dashboards with management.

• Maintain process documentation, standard operating procedures, and quality guidelines.

• Identify training needs and support cross-training initiatives within the team.

• Recommend process improvements to enhance accuracy, productivity, and customer satisfaction.

Required Skills and Qualifications

• Commerce graduate or equivalent qualification.

• 6–10 years of relevant experience in claims processing, employee benefits, or reimbursement operations, preferably involving travel claims.

• Experience in team leadership, claims quality review, or process supervision.

• Proficiency in MS Excel, MS Outlook, and SAP.

• Strong analytical, reporting, and problem-solving skills.

• Excellent verbal and written communication skills.

• Effective stakeholder management and escalation-handling abilities.

• Ability to work under pressure, manage competing priorities, and meet deadlines.

• Strong attention to detail and a customer-focused approach.

Candidate Eligibility Requirements

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for candidate profile creation.

Key Performance Indicators (KPIs)

• Claims processing accuracy and quality.

• Achievement of SLAs, KPIs, and turnaround time targets.

• Timely resolution of escalations and stakeholder queries.

• Team productivity and operational efficiency.

• Compliance with process documentation and established procedures.

Ideal Candidate: A results-driven supervisor with strong experience in employee reimbursement and travel claims, capable of leading a team, resolving escalations, and ensuring consistent service delivery.