JOB POST TITLE:

DERM LEAD | HYDERABAD | UP TO 20 LPA | BPO 6 | LEAN SIX SIGMA

LOCATION: Hyderabad, India

WORK SETUP: Onsite

BAND: BPO 6

EXPERIENCE: 9-15 Years

SALARY: Up to 20 LPA

JOB CODE: 425065

SHIFT: All shifts. Currently afternoon shift. Willing to travel as per client/organization requirements

INDUSTRY: BPO / Quality / Process Excellence / Lean Six Sigma

PURPOSE:

- To drive Data driven culture in operation by imparting various quality tools and methodologies trainings

- To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

- To facilitate deployment of Quality management system iQMS including ISO and CMMi practices

- To drive business process improvements leveraging Lean Six Sigma

KEY RESPONSIBILITIES:

- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts

- Lead and mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements

- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques

- Drive innovation and automation projects to deliver award winning case studies in internal and external forums

- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts

- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized

SUCCESS FACTORS:

- Excellent communication and presentation skills

- An eye for detail, analytical and data oriented with logical problem solving approach

- Client and Stakeholder management skills

- Influencing Skills

- Program management skills including soft skills and networking

- Assertive and self driven with an attitude of challenging the status quo

- Ambitious or Goal oriented with a will to make it happen

REQUIREMENTS:

- Overall 10+ years of work experience with proven expertise in business problem solving and delivering significant business value to clients and internal stakeholders. Exposure to Service industry is must

- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc would be an advantage

- LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage

- Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

- Educational Requirements: MCOM, MBA in Finance, CA, ICWA or Engineering background with proven black belt or transformation expertise in FAO processes