Role: Delivery Manager – Supply Chain Management

Location: Bangalore
Experience: 9–12 Years
Band: BPO 5/6
Job ID: 407220

Key Responsibilities

• Liaise with clients to meet delivery requirements.
• Manage teams, including recruitment, mentoring, training, and attrition management.
• Manage processes and performance metrics on a day-to-day basis.
• Own and improve key KPIs.
• Prepare and present QBR / MBR / leadership decks.
• Drive process excellence and automation.
• Ensure audit readiness and maintain a compliance-focused approach.
• Handle contract administration to ensure smooth day-to-day SCM activities.
• Initiate process controls, quality plans, and risk mitigation programs.
• Manage client communications, governance calls, and performance reviews.
• Align operations with business priorities and SLAs.
• Act as the primary point of contact for clients.

Must-Have Skills

• Sales Order Management.
• Customer Focus.

Good-to-Have Skills

• Good SCM (Supply Chain Management) domain knowledge.

Screening Questions

1. Do you have a good understanding of Supply Chain functions?
2. Explain the end-to-end Sales Order lifecycle and where most failures typically occur.
3. Are you proficient in the Order Entry process?
4. Do you have experience managing Sales Order Management processes?
5. How do you ensure consistency in order processing across regions and teams?
6. What KPIs do you track for a Sales Order Management team?
7. How do you analyse error trends and define corrective actions?
8. What steps would you take to eliminate recurring unclean orders?
9. How do you upskill a new joiner in Order Management?
10. How do you plan staffing during month-end / quarter-end?
11. How do you handle repeated quality misses despite coaching?
12. How do you convert metrics into actionable improvement plans?
13. How do you present poor performance numbers to leadership or clients?
14. How do you ensure GDPR / data privacy compliance in daily operations?
15. Explain a process improvement initiative you led and its impact.
16. How do you measure success after implementing automation?
17. How do you align business expectations with operational realities?
18. How do you identify and develop future leaders?
19. How do you manage underperformance at senior levels?
20. How do you ensure business continuity during a disaster?

Additional Information

• Ex-TCS employees cannot apply.
• PAN and DOB are required for profile creation.