Job Title: Delivery Manager – Insurance (Life & Pensions)

Location: Nagpur (Work from Office)

Experience: 7 to 10 years

Salary: Up to ₹17 LPA

Shift: 24×7 rotational shifts.

What You Will Do

Lead and manage a team of 100+ people in customer service & operations

Make sure the client is happy, all targets are met, and the project makes profit

Be the main point of contact for the client – attend daily/weekly/monthly meetings

Improve processes, reduce cost, and bring new ideas

Help in hiring, training, and planning team size

Handle risks, escalations, and contract terms

What We Need from You

7–10 years of experience

At least 4–5 years working in Insurance BPO (Life & Pensions is best, but any insurance is okay)

Already managed teams of 80–150 people in a BPO

Good at talking to clients and senior people

Know how to handle SLAs, reports, governance meetings

Comfortable working in changing situations and tight deadlines

Good English and presentation skills

Must-Have

Full-time graduation degree (regular college, no distance)

Ready to work from Nagpur office in night shifts