Location: Malad, Mumbai / Thane (Candidates outside Mumbai & Thane will NOT be considered)
Salary: Up to ₹9 LPA
Shifts: Rotational, majority Night & Midnight shifts
Hiring Grades: BPOZ, BPO1, BPO2, BPO3
 

Job Responsibilities:

• Handle inbound customer interactions with zero idle time.

• Consistently meet SLAs at both individual & team levels.

• Achieve and exceed performance KPIs: RSAT, AHT & Customer Experience.

• Stay updated with new process changes & implement them effectively.

• Take corrective actions based on feedback to avoid repeat issues.

• Promote brand value with a positive and professional approach.

Skills Required:

• Excellent English communication skills (International Voice experience is mandatory).

• Strong team player with feedback implementation ability.

• Positive attitude and customer-first mindset.

• Willingness to work in rotational/night shifts & weekends.

• Domain knowledge in Banking & Cards (preferred, not mandatory).

Candidate Eligibility (Strict Criteria):

Must have minimum 1 year International Voice (BPO) experience (Domestic/Back-office not considered).
Must be currently working as a Call Center Agent (NOT TL, QA, Manager, or Non-BPO roles).
Graduation is compulsory (exceptions: HSC with 18+ months BPO exp).
Must be located in Mumbai or Thane only.
Outstation candidates will be rejected (reason: currently outside Mumbai).
TCS rehires are not eligible.
No long career gaps. Last experience must be in International Voice – Agent level only.

Qualification & Experience:

• Graduate & above with 9 months – 10 years contact center experience.

• HSC with 18 months – 10 years contact center experience.

• B.E./B.Tech with minimum 3 years relevant experience.

Interview Process:

1. HR Screening

2. V&A (Voice & Accent)

3. Operations Round

Fast Track Candidates (V&A Exemption):

• BPO1 Grade: Any Graduate with 12+ months experience → Direct to Ops Round.

• BPOZ Grade: HSC/Undergraduate with 18–24 months experience → Direct to Ops Round.