Location: Malad, Mumbai / Thane (Candidates outside Mumbai & Thane will NOT be considered)

Salary: Up to ₹9 LPA

Shifts: Rotational, majority Night & Midnight shifts

Hiring Grades: BPOZ, BPO1, BPO2, BPO3

 

Job Responsibilities:

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  Handle inbound customer interactions with zero idle time.

  
  


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  Consistently meet SLAs at both individual & team levels.

  
  


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  Achieve and exceed performance KPIs: RSAT, AHT & Customer Experience.

  
  


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  Stay updated with new process changes & implement them effectively.

  
  


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  Take corrective actions based on feedback to avoid repeat issues.

  
  


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  Promote brand value with a positive and professional approach.

  
  

Skills Required:

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  Excellent English communication skills (International Voice experience is mandatory).

  
  


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  Strong team player with feedback implementation ability.

  
  


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  Positive attitude and customer-first mindset.

  
  


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  Willingness to work in rotational/night shifts & weekends.

  
  


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  Domain knowledge in Banking & Cards (preferred, not mandatory).

  
  

Candidate Eligibility (Strict Criteria):

Must have minimum 1 year International Voice (BPO) experience (Domestic/Back-office not considered).

Must be currently working as a Call Center Agent (NOT TL, QA, Manager, or Non-BPO roles).

Graduation is compulsory (exceptions: HSC with 18+ months BPO exp).

Must be located in Mumbai or Thane only.

Outstation candidates will be rejected (reason: currently outside Mumbai).

TCS rehires are not eligible.

No long career gaps. Last experience must be in International Voice – Agent level only.

Qualification & Experience:

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  Graduate & above with 9 months – 10 years contact center experience.

  
  


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  HSC with 18 months – 10 years contact center experience.

  
  


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  B.E./B.Tech with minimum 3 years relevant experience.

  
  

Interview Process:

1. 
   

   HR Screening

   
   


2. 
   

   V&A (Voice & Accent)

   
   


3. 
   

   Operations Round

   
   

Fast Track Candidates (V&A Exemption):

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  BPO1 Grade: Any Graduate with 12+ months experience → Direct to Ops Round.

  
  


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  BPOZ Grade: HSC/Undergraduate with 18–24 months experience → Direct to Ops Round.