Responsible for leading large-scale service delivery for payroll, workforce administration, HR operations, vendor governance,

client management, and strategic initiatives within a shared services/BPO environment.



​Experience 10-15 years

​Ex employees of TCS cant apply

Key Responsibilities

· Lead end-to-end delivery for payroll, HR operations, and workforce administration.

· Manage large teams, including team leads, SMEs, and specialists.

· Drive operational governance, SLAs, KPIs, and continuous improvement.

· Oversee vendor and client management with strong escalation handling.

· Partner with leadership for strategic planning and execution.

· Ensure compliance, audit readiness, and process control.

· Lead transformation and transition projects using standardized methodologies.

· Use data analysis, reporting, and dashboards for decision-making.

· Implement process improvement using Lean/Six Sigma principles.

· Manage workforce planning, resource allocation, and performance management.


Required Skills

· Expertise in payroll, HR operations, workforce management.

· Strong client and vendor management skills.

· Experience with SLAs, governance models, and service delivery frameworks.

· Advanced reporting, MIS, and data analysis skills.

· Strategic thinking and large organizational experience.

· Knowledge of transformation and transition methodologies.

· People management for large teams.

· Lean/Six Sigma knowledge (Green Belt preferred).

· Experience in shared services/BPO environment.