Capital Markets & Equity Capital Markets Operations

Delivery Manager – Capital Markets

Location: Thane, Maharashtra
Experience Required: 10–15 years
Band: BPO 5 / BPO 6
Salary: Up to ₹20 LPA
Job Code: 435608
Industry: Capital Markets / Financial Information Services
Function: Finance & Accounting / Capital Markets Operations

Job Overview

We are seeking an experienced Delivery Manager – Capital Markets to lead global delivery operations for the Equity Capital Markets team, with a focus on Company Financial Reports and financial information services. The ideal candidate will possess strong capital markets knowledge, financial statement analysis expertise, and proven experience managing large-scale delivery teams across multiple geographies.

The role involves overseeing service delivery, managing client relationships, ensuring compliance with service-level agreements (SLAs), driving operational excellence, and maintaining financial and business performance. The successful candidate will also be responsible for cluster-level P&L management, business growth opportunities, workforce planning, and continuous process improvement.

Key Responsibilities

1. Delivery & Operations Management

• Manage end-to-end delivery of company financial information and reporting services across global delivery centers.

• Ensure timely, accurate, and high-quality delivery of Company Financial Reports and related financial information.

• Lead and manage a team of approximately 100–200 employees across multiple operational streams, geographies, time zones, and cultures.

• Monitor daily performance indicators, operational metrics, productivity, and quality standards.

• Drive performance improvement initiatives to enhance operational efficiency and service delivery.

2. Capital Markets & Financial Analysis

• Apply strong knowledge of equity capital markets and financial information services.

• Understand capital markets products, including Company Financial Reports, broker and analyst reports, and fixed-income products such as corporate bonds.

• Interpret financial data, analyze financial statements, and ensure the accuracy and reliability of financial information.

• Support business sourcing and evaluate opportunities within the equity capital markets segment.

• Maintain a thorough understanding of financial reporting requirements and market developments relevant to the business.

3. Client & Stakeholder Management

• Lead client meetings, business reviews, and operational discussions.

• Act as the primary delivery owner and single point of contact (SPOC) for clients.

• Govern, review, and manage client-defined SLAs and internal performance metrics.

• Build strong relationships with internal and external stakeholders across global teams.

• Address client concerns, resolve escalations, and ensure business requirements are met effectively.

4. Financial & Business Management

• Own and manage the profit and loss (P&L) for the assigned cluster.

• Identify new business opportunities and develop strategies to expand existing operations.

• Support effort estimation, validation, commercial assessments, and pricing activities.

• Monitor financial performance and ensure alignment with business objectives.

5. People Leadership & Workforce Planning

• Provide leadership, coaching, mentoring, and constructive feedback to managers and team members.

• Plan staffing requirements, resource allocation, and training needs.

• Build a culture of accountability, integrity, collaboration, and respect.

• Manage team performance, resolve conflicts, and develop leadership capabilities within the organization.

6. Process Improvement & Transformation

• Participate in strategic projects, operational transformation, and continuous improvement initiatives.

• Identify process gaps and implement corrective actions to improve quality, productivity, and turnaround times.

• Establish clear action plans, timelines, and accountability measures to achieve business goals.

• Adapt to changing priorities and manage multiple assignments effectively.

Required Qualifications

• Bachelor's or postgraduate qualification in Commerce, Accounting, Finance, or a related discipline.

• Preferred qualifications include B.Com, M.Com, MBA in Finance, ICWA/CMA, or CA.

• 10–15 years of overall professional experience, including at least 5 years independently managing large assignments in capital markets or financial information services.

• Demonstrated experience in managing large delivery operations and teams across multiple geographies.

• Strong knowledge of equity capital markets, financial reporting, and capital markets products.

• Experience in financial statement analysis and interpretation of financial data.

• Proven experience in client management, SLA governance, and operational performance management.

• Experience in P&L management, workforce planning, and business growth initiatives.

Required Skills & Competencies

• Capital Markets & Equity Capital Markets Operations

• Company Financial Reports & Financial Information Services

• Financial Statement Analysis & Data Interpretation

• Delivery Management & Global Operations

• Large-Scale Team Leadership & People Management

• Client Relationship & Stakeholder Management

• SLA/KPI Governance & Performance Improvement

• Profit & Loss (P&L) Management

• Business Development & Opportunity Assessment

• Effort Estimation, Commercial Validation & Pricing

• Workforce Planning & Training Management

• Strategic Planning, Communication & Problem-Solving

Behavioral Competencies

• Strong customer focus and results-oriented leadership.

• Excellent analytical skills and sound business judgment.

• Strong relationship-building, networking, and stakeholder management abilities.

• Excellent verbal, written communication, and presentation skills.

• Ability to mentor teams, manage conflicts, and drive collaboration.

• Strong execution skills, with a focus on realistic action plans and deadlines.

• Ability to manage ambiguity, shifting priorities, and multiple deadlines.

• High accountability, integrity, and commitment to quality.

Additional Hiring Information

• Location: Thane, Maharashtra.

• Experience: 10–15 years.

• Band: BPO 5 / BPO 6.

• Salary: Up to ₹20 LPA.

• Employee Eligibility: Former TCS employees are not eligible to apply.

• Profile Creation: PAN and date of birth (DOB) are required for profile creation and must be handled securely through the authorized recruitment process.

• Shift Flexibility: Candidates should be open to available shifts based on business requirements.

Ideal Candidate Profile

The ideal candidate is a seasoned capital markets delivery leader with extensive experience in financial information services, financial reporting, and global operations. They should be capable of managing large teams, owning client delivery and cluster P&L, improving operational performance, and identifying opportunities for business growth while maintaining high standards of accuracy and client satisfaction.