Job Code: 435608
Location: Thane, Maharashtra
Experience: 10–15 Years
Band: BPO 5/6
Salary: Up to ₹20 LPA
Industry: Banking, Financial Services and Capital Markets (BFSI)

About the Role

We are seeking an experienced Delivery Manager – Capital Markets to lead the delivery of Company Financial Reports and financial information services within the Equity Capital Markets domain. The ideal candidate will have a strong understanding of capital markets, financial statement analysis, client relationship management, business development, and large-scale team management across global delivery centers.

The role involves managing end-to-end delivery operations, ensuring accuracy and timely delivery, driving business performance, managing client expectations, and identifying opportunities for business growth and process improvement.

Key Responsibilities

• Manage end-to-end delivery of Company Financial Reports through global delivery centers, ensuring high accuracy and timely execution.

• Lead and manage a team of 100–200 employees across multiple streams, geographies, time zones, and cultures.

• Demonstrate strong knowledge of Equity Capital Markets, including Company Financial Reports, Broker and Analyst Reports, and Fixed Income products such as Corporate Bonds.

• Apply expertise in financial data interpretation, financial statement analysis, and capital markets information services.

• Manage client meetings, discussions, and relationships while acting as the primary point of contact for delivery-related matters.

• Monitor client-defined Service Level Agreements (SLAs), internal performance metrics, and daily operational indicators.

• Drive operational excellence, productivity improvements, quality standards, and customer satisfaction.

• Provide leadership, coaching, mentoring, and performance feedback to team members and managers.

• Own the Profit and Loss (P&L) for the assigned business cluster and ensure effective cost and resource management.

• Plan staffing, workforce allocation, and training requirements in line with business needs.

• Identify new business opportunities, support effort estimation, validate delivery requirements, and contribute to pricing decisions.

• Collaborate with internal and external stakeholders to address business requirements and resolve operational challenges.

• Lead projects, transformation initiatives, and continuous process improvement activities.

• Build a culture of accountability, integrity, collaboration, and respect across the organization.

Required Skills and Competencies

• Strong expertise in Capital Markets, Equity Capital Markets, and financial information services.

• Excellent understanding of financial statements, Company Financial Reports, and financial data analysis.

• Proven experience in managing large teams and complex delivery operations.

• Strong client management, stakeholder engagement, and relationship-building skills.

• Experience in business sourcing, opportunity assessment, effort estimation, and pricing.

• Knowledge of P&L management, operational metrics, SLAs, and performance management.

• Excellent analytical, decision-making, and problem-solving abilities.

• Strong verbal and written communication and presentation skills.

• Ability to mentor, coach, and develop high-performing teams.

• Strong execution, planning, conflict-resolution, and organizational skills.

• Ability to manage ambiguity, shifting priorities, and multiple deadlines.

• Customer-focused approach with strong ownership and accountability.

Eligibility Criteria

Educational Qualifications:

• B.Com or M.Com

• MBA in Finance

• ICWA/CMA

• Chartered Accountant (CA)

Experience Requirements:

• 10–15 years of overall professional experience.

• Minimum 5 years of experience independently managing large assignments in Capital Markets and financial information services.

• Experience in managing large teams, preferably 100–200 members.

• Strong exposure to Equity Capital Markets, Company Financial Reports, financial analysis, and client delivery management.

Additional Requirements

• Willingness to work across assigned shifts, as required by business operations.

• Excellent interpersonal and facilitation skills.

• Ability to work with global stakeholders across different time zones and cultures.

• Strong focus on quality, timelines, operational performance, and continuous improvement.

Important Notes

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

• Candidates must meet the experience, educational, and domain-specific requirements for the role.

Interested candidates with strong Capital Markets expertise and large-scale delivery management experience are encouraged to apply.