Notice Period 0- 30 Days Only

Customer Service Agent Job Responsibilities and Duties:

• Answer incoming calls, respond to emails and chats

• Explain company’s features, products, and services

• Make billing adjustments in accordance with company policies

• Assist customers with service or feature modifications on account

• Respond to any disruption of service issues

• Open trouble ticket depending on the nature of the service issue

• Analyse, isolate and diagnose customer service trouble

• Route ticket to appropriate department for resolution

• Provide existing trouble ticket status to customers

• Coordinate customer premise visit with on-ground team

• Escalate customer complaints in accordance with company polices

• Apply card payments, funds transfer & check payments to customer accounts

• Respond to any customer general inquiries and

• Redirect calls not related to the Services

Customer Service Agent Qualifications and Skills

• Bachelor’s degree

• Proficient in relevant computer applications and systems

• 0-2 years of experience in a call centre environment

• Knowledge of customer service practices and principles

• Professional phone etiquette

• Exceptional listening and conflict resolution skills

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

• Willingness to co-operate with others and work to team and business goals

• Working availability during operational hours and working to a rotating roster.

Weekend and evening work will be required