Location: Malad, Mumbai (Only Mumbai-based candidates will be considered)

Shift: US Shift (Night Shift)

Salary Range: Up to ₹6 - 7 LPA

Employment Type: Full-time | Joining: ASAP

About the Role:

Are you a skilled customer service professional with experience in US insurance processes? We’re hiring for a Customer Service Voice Associate to join a dynamic BPO team in Malad, Mumbai. If you have excellent communication skills, a customer-first attitude, and the ability to handle US-based insurance queries, this could be your next big opportunity!

Key Responsibilities:

Handle inbound/outbound calls related to US insurance policies, claims, and customer queries.

Provide accurate and timely resolutions while ensuring high customer satisfaction.

Adhere to compliance and process guidelines for insurance-related services.

Maintain detailed records of customer interactions and transactions.

What We’re Looking For:

 Excellent English communication (neutral accent, fluency in verbal & written).

 1-2 years of experience in US insurance voice processes (BPO/contact center).

Strong problem-solving skills & ability to work in US night shifts.

Basic knowledge of health/life/property insurance terms (US market).

Immediate joiners preferred