TCS is Hiring! | Customer Service Associate – International Voice Process

Build Your Career with TCS!

TCS is hiring Customer Service Associates for its International Voice Process in Mumbai and Pune. If you have international customer service experience and strong English communication skills, this is a great opportunity!

Job Details

• Company: TCS

• Customer Service Associate

• Mumbai: US Voice Process – Banking & Cards

• Pune: International Voice Process

Process: Banking & Cards (US and Australia) / Telecom Activation

Hiring Grades: BPOZ, BPO1, BPO2

Salary: Up to ₹7 LPA (CTC)

Experience: 1–3 years

Work Mode: Work from Office

Eligibility

• Graduate with 1–3 years of international voice/customer service experience in BPO/BPS.

• Excellent English communication skills.

• Good customer-handling and problem-solving skills.

• Basic knowledge of MS Windows and computer applications.

• Strong data-entry accuracy.

• Willing to work rotational shifts, weekends and overtime when required.

• Telecom experience and knowledge of Australian/New Zealand culture are an advantage.

Key Responsibilities

• Handle inbound customer calls and resolve queries.

• Provide effective solutions and ensure customer satisfaction.

• Manage complaints and escalations professionally.

• Communicate with customers and internal teams.

• Follow process guidelines and compliance requirements.

• Maintain quality and service standards.

⭐ Why Apply?

• Opportunity to work with TCS.

• Salary up to ₹7 LPA.

• Exposure to international customer service processes.

• Opportunity to grow your career in the BPO industry.

Interested in Applying?

Take the next step! Fill out the questionnaire using the link below to apply.

Questionnaire Link: https://myglit.com/lateral/cref/eed309f7e2

Apply now and take your career forward with TCS!