Location: Mumbai | Experience: 5–10 Years | Band: BPO 3 | Shift: Rotational (24x7) | Work Mode: 100% Work From Office

JOB DESCRIPTION

We are hiring a Benefits Specialist – Darwin to manage incidents, defects, and integrations within the Darwin benefits administration platform for international (non-US) benefits. This role is ideal for an experienced benefits professional with strong Darwin (or Darwinbox) expertise, project management skills, and hands-on experience managing benefits-related queries, payroll processes, and system integrations.



POSITION OVERVIEW

We are looking for candidates who have 4–10 years of experience in Darwin technologies tool, with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform.


The ideal candidate will have exceptional operational knowledge of Darwin, strong project management skills, experience in international benefits, and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

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KEY RESPONSIBILITIES
Benefits & Payroll Operations


Manage incidents and JIRA tickets related to benefits data issues and track them to closure


Monitor integration failures and coordinate with vendors for resolution


Support and own the Process Manager in Darwin to mark payroll completion


Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team


Annual & Ad Hoc Benefits Management


Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth)


Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact detail updates


Reporting & Analysis


Generate, analyze, and publish benefits reports with key statistics on a periodic basis


Ensure accuracy and structured reporting to internal stakeholders and clients

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REQUIRED SKILLS & EXPERIENCE
Skill Requirement

Darwin Benefits Administration Strong hands-on experience managing benefits administration and payroll workflows within Darwin (optional)

Project Management Ability to drive defect resolutions, vendor coordination, and process improvements (preferred – important skill)

JIRA & Ticket Management Experience in handling incident tracking tools (preferred)

Workday & MS Office Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), MS Office Suite (mandatory)

Critical Thinking & Problem-Solving Ability to analyze and resolve complex benefits-related issues (mandatory)

Stakeholder Communication Strong English communication skills for engaging with international clients, payroll teams, and vendors (mandatory)

International Benefits (non-US) Experience required (mandatory)

PREFERRED QUALIFICATIONS

Experience working on pilot processes and creating process documentation


Prior experience in international (non-US) benefits administration


5–6 years of experience in international benefits and Darwin


WORK REQUIREMENTS
100% Work From Office — no remote option


Flexible with Rotational Shifts (24x7 delivery model)


WHY JOIN US?
Career growth in international benefits administration


Prime Mumbai location


Exposure to Darwin, Workday, and JIRA


Global stakeholder engagement


Dynamic and supportive team environment