WE'RE HIRING | German Language Customer Service Analyst (P4)

 Build Your Career in International Customer Service!

Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Mandatory Skill: German Language – P4
CTC: Up to ₹15 LPA
Shift: Rotational Shifts
Client: Accenture
Career Level: CL11
Employment Type: Permanent

Role Overview

Accenture is looking for German-speaking Customer Service Analysts to support customers with sales orders, order-related queries, and claims. The ideal candidate should have strong German language proficiency and customer service skills.

Key Responsibilities

• Process and enter daily sales orders accurately into the system.

• Communicate with commercial and residential customers in German through calls.

• Handle order-related queries, claims, and customer concerns.

• Resolve customer issues and ensure customer satisfaction.

• Coordinate with internal teams to support smooth order processing.

• Follow process guidelines and maintain service quality.

Required Skills

• Mandatory German Language proficiency – P4.

• 3–5 years of relevant experience.

• Strong verbal and written communication skills in German.

• Customer service and query-resolution skills.

• Order management and problem-solving abilities.

• Ability to work in rotational shifts.

Why Join Accenture?

• Opportunity to work with a leading global organisation.

• Exposure to international customer service operations.

• Career growth and professional development opportunities.

Interested in this opportunity?

Apply now by completing the application questionnaire using the link below.

Questionnaire Link: https://myglit.com/lateral/cref/545fee6f01

Please ensure all details are accurate before submitting your application.

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