Location: Mumbai
Experience: 5–10 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Job Code: 426203
Work Model: 100% Work from Office (No Remote Option)
Shift: Flexible with rotational shifts; 24×7 delivery model

Job Overview

We are looking for an experienced Benefits Specialist – Darwin with strong expertise in international benefits administration (non-US) and HR benefits operations. The ideal candidate will have experience managing benefits-related incidents, system defects, payroll workflows, vendor integrations, and employee benefits queries. Hands-on experience with Darwinbox is an added advantage, while strong knowledge of Workday, MS Excel, reporting, and stakeholder management is mandatory.

The candidate will collaborate with international clients, payroll teams, and external vendors to ensure accurate benefits administration, timely issue resolution, and smooth integration of benefits data with payroll systems.

Key Responsibilities

1. Benefits and Payroll Operations

• Manage benefits-related incidents, defects, and JIRA tickets, ensuring timely resolution and closure.

• Monitor benefits system integrations and coordinate with vendors to resolve integration failures.

• Support and manage payroll completion activities through the Darwinbox Process Manager.

• Review pre-payroll and post-payroll queries to identify discrepancies and ensure accurate data flow to payroll teams.

• Investigate benefits data issues and implement corrective actions to prevent recurring errors.

2. Annual and Ad Hoc Benefits Management

• Manage annual benefits enrollment activities and ensure completion within defined timelines.

• Review and process benefits exceptions arising from qualified life events, such as marriage and childbirth.

• Maintain and update benefits portal content, including vendor details, service information, and contact information.

• Ensure benefits processes comply with applicable policies and country-specific requirements.

3. Reporting and Data Analysis

• Generate, analyze, validate, and publish periodic benefits reports.

• Use MS Excel functions, including VLOOKUP, Pivot Tables, and data analysis, to identify discrepancies and trends.

• Maintain accurate benefits records and provide structured reports to internal stakeholders and international clients.

• Track incident volumes, defect resolution, integration failures, and process performance metrics.

4. Project and Stakeholder Management

• Coordinate with HR, payroll, technology teams, vendors, and international stakeholders to resolve operational issues.

• Drive defect resolution, process improvements, and benefits administration initiatives.

• Manage project activities, monitor progress, and ensure timely completion of deliverables.

• Support pilot processes and prepare process documentation, standard operating procedures (SOPs), and knowledge materials.

• Communicate effectively with stakeholders to provide updates, escalate risks, and ensure service delivery standards are met.

Required Skills and Qualifications

• Mandatory experience in international benefits administration (non-US).

• Strong knowledge of Workday HR and MS Office applications.

• Advanced MS Excel skills, including VLOOKUP, Pivot Tables, and data analysis.

• Strong critical-thinking, analytical, and problem-solving abilities.

• Excellent English communication and stakeholder management skills.

• Experience in incident management, ticket tracking, and defect resolution.

• Ability to coordinate with vendors and manage benefits-related system integrations.

• Strong organizational, documentation, and project management skills.

• Darwinbox benefits administration experience is an added advantage.

Preferred Qualifications

• 5–6 years of experience in international benefits administration and Darwinbox.

• Experience managing benefits administration and payroll workflows.

• Familiarity with JIRA or similar incident management tools.

• Experience in pilot processes, process documentation, and continuous improvement initiatives.

• Understanding of international benefits policies and country-specific requirements.

Work Requirements

• Must be willing to work 100% from the office in Mumbai.

• Must be flexible to work rotational shifts in a 24×7 delivery environment.

• Must demonstrate strong coordination and communication skills when working with international stakeholders.

Important Hiring Criteria

• Former TCS employees are not eligible to apply.

• PAN and date of birth (DOB) are required for profile creation.

• Candidates must have mandatory experience in international benefits administration (non-US).

• Workday HR, MS Excel, problem-solving, and English communication skills are mandatory.

• Darwinbox experience is optional but preferred.

Ideal Candidate Profile: An experienced HR Benefits Operations professional with international non-US benefits expertise, strong Workday and Excel skills, and the ability to manage incidents, payroll coordination, vendor integrations, reporting, and process improvements.