Job Title: Benefits Specialist – Darwin

Location: Mumbai
Experience: 5–10 Years
Work Mode: 100% Work From Office
Shift: Rotational Shifts – 24x7 Delivery Model

Position Overview

We are looking for experienced Benefits Specialists with strong expertise in international benefits administration (non-US) and hands-on exposure to Darwin benefits administration. The role involves managing benefits and payroll operations, incidents, defects, integrations, annual enrollment activities, reporting, and coordination with international stakeholders and vendors.

Key Responsibilities

Benefits & Payroll Operations

• Manage incidents and JIRA tickets related to benefits data issues and track them through closure.

• Monitor integration failures and coordinate with vendors for resolution.

• Support the Process Manager in Darwin to complete payroll activities.

• Review pre- and post-payroll closure queries and identify discrepancies before data is transferred to the payroll team.

• Support benefits-related queries and payroll processes across international locations.

Annual & Ad-hoc Benefits Management

• Manage annual benefits enrollment windows.

• Review and approve eligible exceptions for qualifying life events such as marriage and childbirth.

• Maintain and update benefits portal content based on vendor changes, additions, and contact-detail updates.

Reporting & Analysis

• Generate, analyze, and publish periodic benefits reports.

• Maintain accuracy and consistency in benefits data and reporting.

• Provide structured reports and insights to internal stakeholders and clients.

Required Skills & Experience

• 5–10 years of overall experience, preferably with 5–6 years in international benefits and Darwin.

• Mandatory experience in International Benefits Administration (Non-US).

• Hands-on experience with Darwin benefits administration tool is preferred/optional.

• Strong Workday HR knowledge.

• Strong MS Excel skills including VLOOKUP, Pivot Tables, and Data Analysis.

• Good knowledge of MS Office Suite.

• Experience with JIRA and incident/ticket management.

• Strong project management and defect-resolution skills.

• Experience coordinating with vendors and internal stakeholders.

• Strong analytical, critical-thinking, and problem-solving abilities.

• Excellent English communication skills.

• Experience in pilot processes and process documentation is preferred.

Work Requirements

• 100% Work From Office in Mumbai.

• No remote option.

• Candidates must be flexible to work in rotational shifts under a 24x7 delivery model.

• Ex-TCS employees are not eligible to apply.

Candidate Documentation

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