Role: Benefits Specialist – Darwin
Location: Mumbai
Experience: 5 to 10 years
Band: BPO 3
Salary: up to 9 LPA
Job code: 426203

Position Overview:
We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.

Key Responsibilities:
 Benefits & Payroll Operations:
o Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
o Monitor integration failures and coordinate with vendors for resolution.
o Support and own the Process Manager in Darwin box to mark payroll completion.
o Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.
 Annual & Ad hoc Benefits Management:
o Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
o Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.
 Reporting & Analysis:
o Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
o Ensure accuracy and structured reporting to internal stakeholders and clients.

Required Skills & Experience:
 Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
 Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)
 JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
 Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory
 Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory
 Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory
 Experience in International Benefits (non US )- Mandatory

Preferred Qualifications:
 Experience working on pilot processes and creating process documentation.
 Prior experience in international (non-US) benefits administration.
 5-6 years of experience in international benefits and Darwin box
Work Requirements:
 100% Work from Office, No remote option.
 Flexible with Rotational Shifts 24x7 delivery model.



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