About the Role

Join a top global brand as a Team Leader in an International Voice Process. You will lead a team of customer service associates, drive operational performance, ensure SLA achievement, manage team productivity, and support employee development while maintaining high service quality.

Qualifications

• Minimum 1 year of Team Leader experience on paper in an International Voice Process

• Experience handling team performance, coaching, and mentoring

• Strong understanding of AHT, WFM, SLA management, roster planning, and shrinkage management

• Experience conducting performance reviews, audits, and feedback sessions

• Good analytical skills with strong proficiency in MS Excel

• Excellent communication and leadership skills

Benefits

• Salary package of ₹5–5.5 LPA

• Opportunity to work with a top global company and recognized brand

• Career growth in operations and people management

• Exposure to a dynamic international voice environment

Eligibility

• Only candidates with at least 1 year of Team Leader experience (on paper) in an International Voice Process will be considered.

• Experience in team handling, SLA management, AHT, WFM, roster planning, shrinkage management, audits, and performance management is mandatory.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

• Highest Educational Attainment

• Years of Team Leader Experience (on paper) in an International Voice Process

• Team Size Managed

• Experience with AHT, WFM, SLA, and Shrinkage Management (Yes/No)

• MS Excel Proficiency (Basic/Intermediate/Advanced)

• Current/Last CTC

• Expected CTC

• Notice Period

• Current Location