Location: Gurugram

Experience: 1–5 Years
Salary: Up to ₹7 LPA
Band: BPO 1
Shift: UK Shift / 24×7 Rotational Flexibility
Employment Type: Full-Time

Job Summary

We are hiring a Credit & Collections Specialist to support international Accounts Receivable operations. The role involves managing customer receivables, ensuring timely recovery of outstanding payments, resolving billing-related concerns, and maintaining healthy accounts receivable aging.

The candidate will work closely with customers and internal stakeholders to minimize payment delays, improve collection efficiency, and support overall financial performance.

Roles & Responsibilities

• Handle day-to-day collection activities for assigned customer accounts.

• Proactively follow up with customers regarding outstanding invoices through email and telephone.

• Analyze accounts receivable aging and prioritize collection activities based on overdue balances.

• Negotiate payment timelines and obtain customer payment commitments.

• Identify reasons for delayed payments and coordinate resolution of billing and invoice-related disputes.

• Work with Sales, Billing, Cash Application, and Dispute Management teams to resolve outstanding issues.

• Track payment commitments and follow up on missed Promise to Pay (PTP) dates.

• Maintain updated collection trackers, customer communication records, and account documentation.

• Identify high-risk and delinquent accounts and escalate them appropriately.

• Perform customer account reconciliations and assist with month-end reporting.

• Generate collection reports and contribute to improving DSO and cash flow performance.

• Consistently achieve assigned collection, productivity, and process quality targets.

Mandatory Skills & Competencies

• 1–5 years of experience in AR Collections, Credit & Collections, or Accounts Receivable.

• Understanding of Order-to-Cash (O2C) and receivables management.

• Hands-on experience in customer follow-ups and payment recovery.

• Knowledge of AR aging, invoice disputes, deductions, and account reconciliation.

• Strong verbal and written communication skills.

• Effective negotiation, analytical, and problem-solving skills.

• Knowledge of ERP applications such as SAP, Oracle, JDE, or equivalent.

• Proficiency in MS Excel, data tracking, and collection reporting.

Education & Experience

• Bachelor's degree in Commerce, Finance, Accounting, or an equivalent discipline.

• Candidates with relevant AR/Collections experience are preferred.

• B2B Collections experience of 2+ years is an added advantage.

Work Conditions

• Work Location: Gurugram.

• Shift: Primarily UK shifts.

• Flexibility to work in 24×7 rotational shifts is mandatory.

• Full-time employment.

Mandatory Recruitment Guidelines

• Ex-TCS employees are strictly not eligible.

• PAN number and DOB are mandatory for profile creation.

• Candidates should be comfortable with customer interaction through both calls and emails.

Apply now to be part of an international finance operations team focused on collections excellence and receivables management.