Qualifications:

• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative
• Not a job hopper

Pre-screening Notes:
• How many years of relevant experience you have as WFM or RTA?
• Do you have knowledge in computer i.e., MS-Office, Above average MS Excel?
• Are you knowledgable using WFM tools such as Verint, Genesysy?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in Cebu with a mid shift schedules?
• When are you available to start once hired?

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