WE'RE HIRING | Workforce Analyst – WFM Capacity Planning & Forecasting

Drive Workforce Efficiency. Turn Data into Better Decisions!

Location: Cebu / Taguig, Philippines
Experience: 2–3 Years in Workforce Management
Analytics Experience: 1.5–2 Years
Work Setup: Hybrid
Shift: Graveyard Shift
Salary: PHP 35,000 – PHP 49,000 Package per Month
Openings: 2
Joining: ASAP

About the Opportunity

We are looking for detail-oriented and analytical Workforce Analysts (WFM Analysts) with strong expertise in Workforce Management, Capacity Planning, Forecasting, and Data Analytics.

The ideal candidates will have experience in workforce or resource management within the Call Center, BPO, or Customer Service industry, along with advanced technical knowledge of Microsoft Excel, MS Access, VBA, and VB.Net.

If you are passionate about workforce planning, analyzing operational data, improving resource utilization, and supporting business decisions, this opportunity is for you!

Key Responsibilities

1. Workforce Management & Capacity Planning

• Support workforce capacity planning and resource management activities.

• Analyze workforce requirements and operational resource needs.

• Apply workforce management principles and practices to support business operations.

• Assist in forecasting workforce requirements based on operational demands.

2. Forecasting & Data Analytics

• Analyze workforce and operational data to identify trends and performance gaps.

• Prepare reports, dashboards, and analytical insights.

• Use advanced Microsoft Excel, MS Access, VBA, and VB.Net for data analysis and reporting.

• Support data-driven workforce planning and resource allocation decisions.

3. Reporting & Documentation

• Prepare accurate workforce reports and business documentation.

• Develop and maintain process documentation and standard operating procedures.

• Present analytical findings and workforce insights to stakeholders.

• Ensure reporting accuracy and consistency.

4. Training & Stakeholder Communication

• Provide training based on documented processes and procedures.

• Communicate workforce insights and recommendations effectively.

• Participate in face-to-face presentations and stakeholder discussions.

• Collaborate with relevant teams to support workforce planning activities.

Mandatory Qualifications & Requirements

• Bachelor's degree or college degree required.

• 2–3 years of working knowledge and technical understanding of Workforce Management or Resource Management principles, concepts, and practices.

• Experience within Call Center, BPO, or Customer Service environments.

• 1.5–2 years of Data Analytics experience.

• Strong knowledge of WFM Capacity Planning and Forecasting.

• Advanced technical knowledge of:

  • Microsoft Excel

  • Microsoft Access

  • VBA

  • VB.Net

  • Microsoft Word

  • Microsoft PowerPoint

• Strong written and verbal communication skills.

• Ability to conduct face-to-face presentations.

• Experience in business writing and process documentation.

• Ability to provide training based on documented processes.

• Willingness to work a hybrid setup and graveyard shift.

Employment Details

• Salary Package: PHP 35,000 – PHP 49,000 per month.

• Work Arrangement: Hybrid.

• Locations: Cebu or Taguig.

• Shift: Graveyard.

• Openings: 2.

• Target Joining: ASAP.

Recruitment Process

1. Initial Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

How to Apply

Candidates with relevant Workforce Management, Capacity Planning, Forecasting, and Data Analytics experience are encouraged to apply.

Interested Candidates? Apply Now: https://myglit.com/lateral/cref/398da13736

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Take the next step in your career and contribute to smarter workforce planning and operational efficiency!