Job Title: Workforce Analyst


Work Setup: Hybrid in Cebu or Taguig

Work Schedule: Graveyard Shift
Start Date: ASAP Headcount: 2


Qualifications


Required:


- Candidate must possess at least a Bachelor's/College Degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years' working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following:

- Microsoft Excel

- MS Access

- VBA

- VB.Net

- MS Word

- MS PowerPoint

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.